Call StateWide at 800-333-4374 if you have been:

•Denied Emergency Treatment

•Transferred Unsafely

•Denied Admission

•Discharged too soon

•Not issued an adequate hospital discharge plan

•Kept in a nursing home even though you wish to return to the community

•Found conditions to be below acceptable standards

•Having difficulty understanding what is covered by your insurance

For more information go to http://www.nysenior.org/wordpress/?page_id=18

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As part of the Affordable Care Act, which was signed into law in 2010, navigator services are offered in the State of New York to assist individuals, families, and small businesses in applying for health insurance. New York has awarded grants to not-for-profit agencies throughout the state, including STIC, to provide navigator services to NYS residents seeking to enroll in a New York State Marketplace health plan. The Navigator meets face to face with individuals who wish to enroll in health insurance plans through the New York State Marketplace. The phone number at STIC is 1-855-478-4262.

Caring Voice Coalition program provides financial assistance in the form of monetary grants to help pay for medication costs.

Our Medicaid Service Coordination Program can help you access services you need in order to live a full and independent life.

How does the program work?

A Medicaid Service Coordinator (MSC) will work with you to develop an Individualized Service Plan (ISP) that will help you maximize your capabilities and reach your goals. Your Medicaid Service Coordinator will also play an active role in helping you access community resources by communicating with service providers and advocating for quality services.

What types of services can my MSC help me access?

Depending on your interests and needs, your MSC can link you to:

•Respite services

•Recreation programs

•Residential placement

•Community or day habilitation programs

•Entitlements and family reimbursements

•Employment services

•Adaptive technologies

•Environmental modifications

•Equipment loan closets

Am I eligible?

In order to qualify for Medicaid Service Coordination, participants must:

•Have a qualifying diagnosis through the Office for People with Developmental Disabilities (OPWDD) such as an intellectual disability, cerebral palsy, epilepsy, autism, a neurological impairment with onset prior to the age of 22. Click here to visit the OPWDD website to learn more about OPWDD eligibility.

•Cannot be currently enrolled in other service coordination programs

•Cannot live in a residence that includes service coordination (nursing home, developmental centers, intermediate care facilities, etc.)

If you have any questions, free free to contact us to learn more.

Thompson Health is proud of its not-for-profit mission to provide quality care to all who need it.

If you do not have health insurance or worry that you may not be ale to pay in full for your care, we may be able to help. Thompson Health provides financial aid to patients based on their income and needs. In addition, we may be able to help you get free or low-cost health insurance or work with you to arrange a manageable payment plan.

It is important that you let us know if you will have trouble paying your bill; Federal and State laws require all hospitals to seek payment of what they bill patients. This means we may turn unpaid bills over to a collection agency, which could affect your credit status.

For more information, please contact our Financial Counseling office at (585) 396-6512 or (585) 396-6029. We will treat your questions with confidentiality and courtesy.

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Services : Patient Financial Aid, Insurance Co-Pay Assistance Program, Cancer Survivor Employment Rights, Family Support, Patient Education, Advocacy, Research Grants.
Geographic Area Served : WNY and Finger Lakes

HIICAP health counselors at Lifelong can help you find answers to health insurance questions. Counseling sessions are private and available by appointment on Wednesdays each month. Other appointment times may be made by special arrangement. Phone consultations and home visits are also available.

Insurance Counselor will assist people with understanding medical bills, Medicare, Managed Care, and other health insurance as well as enrollment in Medicare Advantage Plans and drug plans. Pre-retirement and Long Term Care insurance counseling available.

Provides health and long-term care services to Managed Care Medicaid clients with chronic illness or disabilities, to better address their needs and to prevent or delay nursing home placement. Services include but are not limited to nursing, physical therapy, occupational therapy, speech pathology, medical equipment and supplies, podiatry, dentistry, optometry, respiratory therapy, transportation and social day care.

Who is Eligible?

This program is available to:

1. Medicaid recipients who are eligible for admission to nursing homes.

2. Those who are eligible for Medicare & Medicaid.

3. Those individuals are enrolled with Fidelis Care, VNSNY Choice & Home First.

Contact information:

Fidelis Care – 1-877-533-2404

VNSNY - 1-855-282-4642

HOME first - 1-866-390-1562

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