A program designed to help adults who may be being abused, neglected.

Temporary (two to three weeks) day and over-night shelter for homeless individuals and families. Includes food, bathing facilities, clothing vouchers, information, referral and advocacy. Anyone under 16 must be accompanied by a parent or guardian.

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The Adult Services team deals with problems and concerns for the population of adults over the age of 18 in our community. They receive referrals from the community about adults who have a medical or emotional incapacity, are at risk of self-neglect, or are currently being abused, neglected, or exploited by someone else and have no one else willing or able to care for them. The caseworkers try to refer this population to services within the community or agencies with case management services so that their needs are met.

Some of those cases are opened to provide Adult Protective Services and caseworkers visit and monitor those adults on an on-going basis. Some Preventive cases are opened when the adult requires assistance with financial matters.

Most of the cases are dealt with in a voluntary manner, but the Ontario County Department of Social Services can appeal to the Court if a person is in immediate danger of harm and refuses assistance.

“Child Protective Services investigates reports, received through the State Central Registry, that allege abuse or maltreatment for any child under the age of 18 years. Responsibilities include the provision of protective and rehabilitative services to the children and their families.”

Adult Protective Services (APS) is a state-mandated case management program that arranges for services and support for physically and/or mentally impaired adults who are at risk of harm. APS seeks to promptly resolve the risks faced by eligible clients with service plans that will enable these individuals to live independently and safely within their homes and communities.

Advocacy for child victim

Customer Care Center

Email: USPS® Customer Service

Call: 1-800-ASK-USPS® (1-800-275-8777)

TDD/TTY Relay: Call 1-800-877-8339. Ask for 1-800-275-8777

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

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The Center for Youth provides comprehensive programs and services from prevention education to counseling to emergency shelter to youth development opportunities with respect for and full participation of youth. We deliver these services with the deep belief that young people, given information and support, want to and can make their own positive life choices. Services include Counseling, Emergency Shelter, Crisis Nursery, Safe Place, Street Outreach, LGBTQ Youth Homelessness.

Contracted by the Department of Social Services, CCA serves as an independent reviewer/facilitator for child welfare cases where service plans are required to assure the safety, permanency, and well-being of children. The 3rd party Reviewer is responsible for scheduling, facilitating, and monitoring that plans and recommendations are being made and serves are being documented.

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